Då jag för några dagar sedan skrev om skjortor från Brooks Brothers, uppstod frågor kring beställning av varor från deras webshop. Frakt, tullar och skatt gör att beställningarna från USA fördyras avsevärt.
Med en läsares hänvisning kontaktade jag Brooks Brothers UK, och fick via en intervju med deras Marketing & PR Manager Chanel DeKock några lovande svar:
”-I have found two shirts in the Brooks Brothers US-webshop. Would it be possible to order theese from Brooks Brothers UK?”
C. DeKock: ”-Unfortunately we do not carry that specific shirt here in the UK, and that shirt is also in their sale section, so it is not something we can get in anymore either.”
”-Ok, but apart from theese specific shirts, could I possibly order clothes via Brooks Brothers UK?”
C. DeKock: ”-We do not have an E-commerce business here in the UK, so we are not able to process online orders, but you can order from us directly but either by email or telephone, and only if we stock the items here in the UK.”
”-How nice! So, since you do not have an English webshop, what is the easiest way to see what clothes you sell in the UK?”
C. DeKock: ”-You can find the item on our USA site, and send us the description and item number or link of your request for the garments you are after (like you have done), and we can look into our stock availability and try to source this here for you. Please note that due to our market being much smaller here in the UK, we do not buy the entire range, but we could make alternative suggestions for your request.”
How will I get an idea of the UK prices, are they the same as in the US-webshop, and can I use vouchercodes to get a discount?
C. DeKock: ”-…the prices you see on the USA site excludes the taxes, VAT and duties. We also do not run the same offers and promotions they do on their site, so the the vouchercodes will not be relevant. We will have in-store offers, which you can enquire about when you contact our store.
You can contact one of our stores directly by telephone or email for any assistance you may need or to place your order. They will also be able to advise you on the shipping charges (charges to Sweden is normally between £18 – £25, depending on the parcel size etc).”
Brooks Brothers, 150 Regent Street, London, W1B 5SJ
Tel: 0044 (0) 203 238 0030
”-I hope that this has been useful to you. If we can be of any further assistance, please do not hesitate to contact us.”
”-Thank you very much Ms. DeKock. Yes, this will probably be of good help for those of our readers who are interested in buying clothes from Brooks Brothers.”